JUL 2025 - PRESENT
Tax Reclaims and Documentation Specialist, Global Wealth Management
UBS Global Wealth Management (engaged via Cognizant), Zürich
- Manage approximately 230+ weekly cross-border withholding tax reclaim cases across CH, DE, HK, SG, LU, and IT, ensuring documentation accuracy, structured follow-up, and timely resolution.
- Support portfolios covering 100'000+ accounts and reclaim volumes exceeding CHF 50 million through reconciliations, data validation, and control-focused case handling.
- Validate tax and client documentation, transactional data, and case completeness across internal teams, custodians, counterparties, and external providers to maintain regulatory accuracy and audit readiness.
- Coordinate exception handling, inquiry letters, reminder campaigns, and authority rejection follow-ups while acting as the operational link between client-facing stakeholders, operations teams, and third parties.
- Contribute to workflow improvements and the onboarding of new team members.
MAR 2024 - JUL 2025
Senior Compliance and Documentation Operations Specialist
Yource, regulatory operations, Amsterdam
- Owned end-to-end documentation review and regulatory compliance workflows under EU Regulation 261/2004 across NL, PT, ES, FR, IT, and UK jurisdictions, managing high-volume case portfolios with audit-grade standards.
- Conducted in-depth legal and financial documentation reviews, improving documentation accuracy and reducing case-rejection rates.
- Coordinated with internal legal teams and external counsel on litigation escalation, court-ready file preparation, and multi-jurisdictional dispute resolution.
- Selected to onboard and train new joiners and support Portuguese-market expansion.
JUL 2021 - FEB 2023
Account Operations and Onboarding Specialist
Ebury, international fintech, Amsterdam
- Managed a portfolio of 300+ international corporate clients across the full client lifecycle: onboarding, account activation, maintenance, and offboarding.
- Led KYC/AML documentation execution in coordination with Compliance, ensuring regulatory adherence in a fast-paced fintech environment under FCA and Dutch DNB oversight.
- Processed cross-border payment instructions and FX transactions within service-level commitments.
- Coordinated cross-functionally with Sales, Compliance, Onboarding, and Payments teams across multiple European hubs.
MAY 2020 - JUL 2021
Client Operations Specialist, CIB Netherlands Team
BNP Paribas, corporate and investment bank, Lisbon
- Provided post-trade and post-sales operational support to Dutch CIB corporate clients, handling daily banking enquiries, account-maintenance requests, and exception cases.
- Monitored SEPA and international SWIFT payments, including SWIFT gpi traceability and cross-border investigation.
- Coordinated AML/KYC documentation flows with internal stakeholders.
- Acted as operational liaison between Front Office, Back Office, and Support Functions within regulated SLAs.
APR 2018 - AUG 2019
Operations and Policy Analyst
Accenture, professional services, Lisbon
- Worked in a policy-driven digital operations environment for the Spanish and LATAM markets.
- Applied evolving regulatory and operational guidelines to structured case review and escalation workflows.
PRECISION
Where Swiss banking happens. Where the work has to be exact.
Education
Master, Communication and Journalism studies, Universidade Nova de Lisboa (2018-2020)
Bachelor of Arts, Communication and Media Studies, Universidade de Lisboa (2014-2018)
Erasmus Exchange Program, Journalism focus, Universidad Complutense de Madrid (2016)